BPO And IT-Enabled Services

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Logiclump IT-Based Outsourcing Services

IT-Enabled Services have drastically increased over the years. It is being recognized not merely as a tool of cost reduction but it is being considered more like a management tool for achieving higher organisational effectiveness.

IT Enabled Services is a revolutionary IT offshoot that can look after all outsourcing needs whether it's Customer Relationship Management (CRM), App development, website designing, and many more.

Outsourcing helps an organisation to focus on developing its core business. Outsourcing integrates all the tasks that are not part of the organisation's mainline activity or core process and streamlines business processes by improving operating performance, increasing efficiency, productivity, and control cost to help management better focus on increasing sales and market share, developing new and improved products and enhancing customer service and satisfaction.

It improves efficiency, cuts costs, speeds up product development, and allows companies to focus on their “ core competencies”. It enables an organisation to achieve business objectives, add value, tap into a resource base and mitigate risk.market share, developing new and improved products, and enhancing customer service and satisfaction.

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The Advantages of Outsourcing us :

  • Focus on core tasks.
  • Lower costs.
  • Promote growth.
  • Maintain operational control.
  • Offer staffing flexibility.
  • Provide continuity and risk management.
  • Develop internal staff.

Our Core Values

With our innovative ideas and creative thinking, we want to meet every goal that can help a client to enhance their services and products in an effective and prosperous way. We don't want to achieve a goal but we want to set a new standard in the market that can lead everyone to achieve certain goals. Setting new standards can help others to have an eye on your achieved target. It will help them to light a fire in themself to enhance their capability and they can push their efforts towards their standards in their life.

How We Generate Your Creative Idea With IT Business :
  • Understand Philosophy of Business Analytics
  • A Better Platform Creation for Your users
  • Creating Ultimate Deals for your Business
  • Fast Track Your Business
  • Stable your Clients need at any cost
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Our BPO/ITES Portfolio

We provide hybrid services to unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimise business processes.
Logiclump is an end-to-end outsourcing provider with an extensive portfolio of services to offer.

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BPO/ ITES Services :
  • Email Customer Service
  • Live Chat Customer Service
  • Chatbot Customer Service
  • Phone Customer Service
  • Self-Service Knowledge Base
  • Social Media Customer Service
  • Walk-in Customer Service
  • Video Customer Service
  • On-Site Customer Service
  • Interactive Voice Response (IVR) Customer Service

Customer Care

Set your business apart from your competitors. Again and again, research shows that effective service is essential to building customer confidence and driving business growth. But customer service has changed dramatically over the years, growing beyond calls and emails. There is a lot you need to know and keep up with. Every customer is different, and will expect something slightly different based on their preferences about how they want to interact with the product.
Our values make us different.

  • Responsiveness
  • Making sure the customer feels heard
  • Positivity – positive outcomes must be the goal of the interaction
  • Resolution – confirm that the customer issues were solved

Customer Care Services

Email Customer Service

Making customers feel heard and respected is essential to producing a repeat business. Our email services respond to customer query, response or complaint. We will make sure that no customer is unreasonable.

Live Chat Customer Service

Resolve customer issues quickly and improve customer satisfaction. With our Live Chat services customers will receive a response faster than email or support tickets which can take hours or days. Quick response and live chat chat environment make it an ideal customer support channel.

Chatbot Customer Service

Chatbots directly assist in performing various routine tasks and are available around the clock to answer customer questions, chatbots reduce the need for additional support people.

Phone Customer Service

By giving customers access to you by phone, you will enhance the reputation of your product. You will have a great platform to connect with your company values, your goal, and your image

Self-Service Knowledge Base

The main advantage of our self-help customer information is ticket deviation, so you need a few agents to help the same number of customers. Simply put, you will get a few customer inquiries if most of the simple problems can be solved with a dedicated article.

Social Media Customer Service

Social media customer service is our most popular customer service. We providing support through social media platforms. Using social channels like Facebook, Instagram, and Twitter for support can instantly influence brand value and customer satisfaction.

On-Site Customer Service

Having your customer service team on-site is the default option that many companies go with. On-site Services can make people loyal to your brand, products, and services for years to come.

Interactive Voice Response (IVR) Customer Servic

is very capable of influencing the caller's perception through its tone of voice and ease of use. Interactive Voice Response enables businesses to interact with prospects and customers making it a useful customer service.

Finance & Accounting

We help you transform your finance operations from a transactional service to a strategic asset with a data-driven, intelligent operating model. We streamline accounting processes while delivering an excellent customer experience with timely invoices, payments and reports. Better bank account management, cash management, cash forecasting, cash positioning, hedge accounting and treasury reporting. We bring together digital technologies, proven processes and top industry talent to create a less risk-averse culture that excels at seizing value.

Banking

Our Banking Services helps businesses through a variety of services like providing long-term and short-term finance, arranging remittance of money, collection of cheques and bills etc.

Professional Advisory

Our Advisory services provide support in undertakings and overcoming weakness in specific areas like finance, business, legal etc. Our expert advisors can give you just the insight you need.

Wealth Management

We provide expert guidance on wealth management, support your individual goals, and help them navigate uncertainty.Our service allows advisors to focus more directly on the personalised service that clients want.

Insurance

Our focus will be on managing the accounts accurately and settling the claims in time. We put in a lot of effort to make customers happy and secure their loyalty for years to come.

Treasury/Debt Management

Our treasury management system excels in streamlining and automating manual processes and tedious data management tasks, consequently boosting your overall daily productivity.

Tax/Audit Consulting

A tax audit endeavours to verify the books of accounts of the assessee to ensure that the compliances mandated by the Income Tax Law are adequately obeyed.

Portfolio Management

Our Portfolio management involves selection, prioritisation and control of an organisation's programmes and projects, in line with its strategic objectives and capacity to deliver.

Human Resources Services

Our Human Resource Services can remove pressure to recruit, manage and motivate a diverse in- house HR team, Access to industry best practice, Flexible solutions, Risk reduction and Remove non-operational distractions from the line.

Our Objectives are:
  • Help the organisation achieve its goals by providing and retaining productive employees.
  • Make good use of the skills and abilities of each job.
  • Make sure employees receive or receive appropriate training.
  • Build and maintain good employee knowledge and high level of satisfaction and quality of life, so that employees can contribute their best efforts to their work.
  • Communicate effectively with appropriate company policies, procedures, rules and guidelines for employees.
  • Maintaining ethical policies, legislation and social responsibility and ethics in the workplace.
  • Effectively manage changes in external factors that may affect employees within the organisation.
  • Knowledge Services

    Our support teams not only provide real-time customer, system, or employee support, but also create and maintain documentation as part of the same process. Knowledge Services is about getting the in-depth knowledge of IT teams out of their heads and onto the page, creating detailed documentation that employees, system users, and new or less experienced engineers can use without constantly bombarding the service desk with the same requests.

    Market Research

    Market research is an organised effort to gather information about target markets and customers: know about them, starting with who they are.

    Survey Market & Demand

    Market surveys are tools to directly collect feedback from the target audience to understand their characteristics, expectations, and requirements.

    Analysis

    An Analysis is a quantitative and qualitative assessment of a market. It looks into the size of the market both in volume and in value,

    Data Mining

    Data mining is finding anomalies, patterns and correlations within large data sets to predict outcomes.

    ITES Consulting

    ITES Consulting helps in providing a significant amount of value for an organisation. They can help to develop strategies for growth or manage projects.

    Lead Generation

    Lead generation is gaining the interest of potential customers in order to increase future sales. It is a crucial part of the sales process of many companies.

    Order Management

    For a business that is either starting out, receiving a large influx of orders or experiencing additional site traffic, it may be hard to focus on this process on top of other internal problems that may arise. By outsourcing your order management system, there's a better chance that each order will be processed and fulfilled smoothly for the consumer. Any problems that a customer may have with the product can also be solved by the outsourced company. Armed with years of experience, we have the knowledge and know-how to overcome any obstacles within the fulfilment process.

    Real-time inventory

    Get a single view of inventory, see what’s in stock, in transit and current demand levels — reducing the need to expedite shipments or maintain excessive safety stock.

    Delivery and service scheduling

    Match delivery commitments to inventory, resources and skills; allow service requests to be addressed more efficiently.

    Customer engagement technologies

    Give customer-facing personnel a view of the customer, back-end inventory and resources so they can execute transactions more efficiently.

    Fulfilment optimization

    Analyse data and recommend options that consider how and where customers want orders shipped, time-to-delivery and cost.

    Procurement

    Procurement to acquire and comply with terms, as well as procure goods, services, or services from an outside source, usually through a bidding or competitive process. Procurement usually involves making purchasing decisions under shortages.

    Steps we follow during Procurement:
  • Needs Recognition.
  • Purchase Requisition.
  • Requisition review.
  • Solicitation process.
  • Evaluation and contract.
  • Order management.
  • Invoice approvals and disputes.
  • Record Keeping.